Privacy policy
Latest update: June 23, 2025
EY is the owner of the Knotia Platform, Knotia name and domain name and the following tag line “Knotia Powering Business”. Collectively the rights in the Knotia Platform and the Knotia name, domain name and tagline are EY’s intellectual property.
EY collects information about you when you access or use the Knotia website (the “website”), and when you provide information through other interactions and communications you have with us in connection with the website. Knotia is provided by EY, and the Privacy Policy applies to information collected and used by EY in connection with the use of the website.
This EY Privacy Policy must be read in conjunction with the Terms and Conditions, which can be found on the website (www.knotia.ca).
SCOPE AND APPLICATION
This EY Privacy Policy (“Policy”) applies to persons who use our website (individually “you” or collectively “Users”).
We collect and process your personal information based on your consent, and in accordance with applicable Canadian privacy laws. The provision of your personal information to EY Canada is optional. However, if you do not provide all or part of your personal information, we may be unable to carry out the purposes for processing. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Information Provided to Us
Information collected from you when your account is created or modified, or otherwise to communicate with us. This information may include: name, email address, password, company, business address and phone number, and/or other information as required. In providing the Services to you, EY relies on the accuracy of the information that is provided to us by you.
Information We Collect through Your Use of the website
When you use the website, we collect information about you in the following general categories:
· Usage and Preference Information: We collect information about how Users interact with the website, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
· Log Information: When you use the website, we collect server logs, which may include information like device IP address, access dates and times, pages viewed and other system activity, and type of browser.
· Cookies: We may use both session cookies (which expire once you close your web browser) and persistent cookies to make the website easier to use, and to protect both you and the website.
Use of Information
We may use the information we collect about you:
- To perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends.
- For quality and risk management purposes, including implementing security safeguards to protect the users and the website from unauthorized use.
- As otherwise permitted by applicable law or required to comply with applicable law.
Protecting your privacy is very important to us. EY will use your personal information in accordance with applicable law and professional regulations.
Disclosure and Transfer of Information
We do not disclose or transfer your personal information to third parties, except in the following circumstances;
- the disclosure is to a third-party service provider who are engaged by us for the purpose of supporting our internal ancillary services;
- the disclosure is required by law or mandatory professional standards;
- the disclosure is reasonably necessary for the establishment of legal claims;
- you have requested or instructed us to do so;
- the disclosure is to another member of the global network of EY member firms, or persons or entities providing services on our or their behalf, consistent with the purpose for which the information was obtained.
Where your personal information is shared with a third party outside Canada for any of the reasons provided above, EY will transfer such information using appropriate contractual, technical, and organizational safeguards to ensure that your personal information remains protected and secure during transit and processing.
Transfers of personal information within the EY network of member firms are governed by EY’s Binding Corporate Rules https://www.ey.com/gl/en/home/ey-data-protection-binding-corporate-rules-program . A list of EY network firms can be found here https://www.ey.com/en_ca/locations.
To the extent that your personal information has been rendered anonymous in such a way that you or your device are no longer reasonably identifiable, such information will be treated as non-personal information outside the jurisdiction in which it was originally collected.
Access to your information is limited by need, and those who have access to the information have agreed to maintain the confidentiality of such information. In addition, EY may disclose your information as may be required by search warrant or other legal process.
EXTERNAL WEBSITES
Our website may contain links to other sites. This Policy only applies to information collected by EY through our website. We are not responsible for the privacy practices and policies of third parties linked through the website.
STEPS WE TAKE TO KEEP YOUR INFORMATION SECURE
EY is committed to making sure your personal information is secure. To prevent unauthorized access or disclosure, EY has technical and organizational measures to safeguard and secure your personal information. All EY personnel and third parties EY engaged to process your personal information are obliged to respect the confidentiality of your information and meet the standards of applicable privacy laws.
LOCATION, DATA RETENTION AND STORAGE
Your personal information will be stored by EY and our third-party service providers in Canada.
Your personal information will be retained in compliance with privacy laws and regulations and will not be retained for longer than required.
We respect all data subject rights established under Canadian privacy legislation, including rights to access, correction, data portability, and deletion of personal information. Depending on the province you reside in, you may have certain additional rights with respect to your personal information. Please visit our EY Canada Privacy Addendum for more information. EY Canada does not sell personal information collected in connection with the Tool.
COMPLIANCE WITH CANADIAN PRIVACY LEGISLATION
EY complies with applicable provincial, territorial and federal privacy laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act to Modernize Legislative Provisions as Regards the Protection of Personal Information (Law 25), British Columbia’s Personal Information Protection Act (BC PIPA), and Alberta’s Personal Information Protection Act (PIPA Alberta) (“Canadian privacy legislation”).
Quebec Residents
If you are a resident of Quebec, your personal information is protected under applicable privacy laws, including the Act to modernize legislative provisions as regards the protection of personal information (commonly known as Law 25). EY is committed to upholding these laws and ensuring that your personal information is handled responsibly and in full compliance.
EY complies with the requirements of Law 25, including obligations related to the anonymization of personal information, the completion of transfer impact assessments where applicable, and the implementation of robust privacy governance practices. These safeguards are embedded within EY’s global privacy framework and are supported by internal policies, employee training programs, and secure technologies.
COMPLAINTS OR REQUESTS
If you would like more information about our privacy practices or have specific questions, requests or complaints relating to your personal information, or would like to withdraw your consent (to the extent permitted by applicable law), you may contact EY Canada’s Privacy Officer:
100 Adelaide Street West
Toronto, Ontario. M5H 0B3
Email: EYCanada.privacy.officer@ca.ey.com
The Privacy Officer will investigate your complaint or provide information about how it will be handled and resolved.
CHANGES TO THIS POLICY
We may change this Policy from time to time. If we make significant changes in the way we
treat your personal information, or to this Policy, we will inform you through the website, or by some other means, such as email. Your continued use of the website after such notice constitutes your consent to the changes. We encourage you to periodically review the Policy for the latest information on our privacy practices.
CONTACT US
If you have any questions about this Policy, please contact us by sending an email to EYCanada.privacy.officer@ca.ey.com.